Last updated: October 2026
This policy covers Supporter Passes for the Enjoy Agadir Trip Morocco Travel Library, bought through our Ko-fi page.
What you are buying
A Supporter Pass is a one-off payment that gives your account access to digital content (book downloads in PDF and EPUB) and an ad-free website for the period of the pass (15 days, 30 days, 1 year or lifetime). Passes are not subscriptions and do not renew automatically.
When you can get a full refund
- Within 14 days of purchase, if you have not downloaded any book. No reason needed.
- If you were charged twice for the same pass by mistake. We refund the duplicate payment.
- If we cannot give you access because of a technical problem on our side that we cannot fix within 7 days of you reporting it.
When refunds are not available
Downloaded books cannot be returned. Once you have downloaded at least one book, the pass has been used and is not refundable, except in the cases listed above. Unused time on a pass that has expired is not refundable either.
How to ask for a refund
Send us a message through our contact page with the email address on your account and the transaction ID from your Ko-fi receipt. We reply within 3 working days. Approved refunds go back to the original payment method through Ko-fi (PayPal or Stripe). They usually appear within 5–10 working days, depending on your bank.
When a refund is issued, the pass it relates to is removed from your account. Your account itself remains unless you ask us to delete it.
Your legal rights
Nothing in this policy limits any rights you have under the consumer protection law that applies to you, including Moroccan Law 31-08 on consumer protection and, for customers in the European Union or United Kingdom, local rules on digital content.